Frequently Asked Questions

We understand that choosing a home healthcare provider is a big decision—and you probably have questions. Below are answers to some of the most common inquiries we receive about our services, care process, and what to expect. If your question isn’t listed here, feel free to contact us directly—we’re always here to help.

What types of clients do you serve?

We provide care to individuals of all ages who need skilled nursing, personal care assistance, or recovery support at home. This includes seniors, individuals with chronic conditions, people recovering from surgery, and those with disabilities or cognitive impairments.

Are your caregivers licensed and trained?

Yes. All of our healthcare professionals are carefully screened, trained, and licensed as required by Maryland law. We only hire compassionate, qualified caregivers who meet our strict standards for excellence.

How do you develop a personalized care plan?

We begin with a free in-home assessment to understand your medical needs, daily routines, preferences, and goals. From there, we create a tailored care plan in collaboration with you, your family, and your physician.

Can I choose the caregiver who visits my home?

We strive to match each client with a caregiver who aligns with their personality, preferences, and care requirements. While we assign caregivers based on skill and availability, your comfort is our priority and we’re happy to make changes if needed.

How quickly can services start?

In many cases, services can begin within 24 to 48 hours after the initial assessment—especially if there is an urgent need. Contact us today to discuss availability.

Do you accept insurance, Medicaid, or private pay?

We accept private pay and are happy to discuss payment options with you. If you are using Medicaid or other insurance, let us know and we can verify whether we are able to accept or coordinate through your plan.

Is care available around the clock?

Yes. We offer flexible scheduling—including hourly, overnight, 24/7, and live-in care—depending on your needs. Our care coordinators will work with you to set up the right level of support.

What safety measures do your caregivers follow?

Our team follows strict hygiene, safety, and infection control protocols in line with local and federal health guidelines. Your health and safety is always our top priority.

How do I get started?

Simply reach out to us via phone or the contact form on our website. We’ll schedule a free consultation and in-home assessment to get things started and determine how we can best support your needs.

Is Perfection Plus Homecare LLC a safe place for elders?

Absolutely. We are committed to creating a safe, respectful, and nurturing environment for every client we serve. Our caregivers undergo rigorous background checks, training, and ongoing supervision to ensure safety, dignity, and the highest quality of care at home.

Can I stay with my loved ones on holidays?

Yes, of course. We understand how important family moments are—especially during the holidays. Our care plans are flexible and built around your routines and traditions, so your loved ones can continue to be surrounded by the people who matter most.

Can I bring external food every week?

Yes. If you’re caring for someone under our service or visiting, you’re welcome to provide additional meals or special foods—especially if they align with dietary restrictions or cultural preferences. We just ask that you inform our caregivers so they can support safe storage and consumption.

Is your agency licensed?

Yes, Perfection Plus Home Healthcare LLC is a fully licensed Residential Service Agency in the state of Maryland. We operate in full compliance with state regulations and healthcare standards to ensure safe, lawful, and high-quality car

If I am dissatisfied with my caregiver, can I request a replacement?

Absolutely. Your comfort and trust are essential. If for any reason you’re not satisfied with the assigned caregiver, please reach out to us. We’ll gladly make a change and work with you to ensure the best possible match.